Terms & Conditions
TAXES AND DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:
XE.com - Foreign Exchange Rate Calculator
POLICY AND TERMS
By placing an order at Lex & Mila, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Lex & Mila. This also applies to any shipments that are refused by you at delivery.
Applicable sales tax will be added to all purchases shipping to California.
We accept Visa, MasterCard, Discover and FuturePay credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. Note, your account will not be charged until your order actually ships.
USING STORE CREDIT
To use a store credit, sign into your Lex & Mila account; you will see your store credit on the "My Account" page. Upon checking out, the store credit will automatically be deducted from your total. If you do not use the entire store credit the remainder will go back into your Lex & Mila account to be used on future purchases.
SIZE & MEASUREMENT CHARTS
For general information on sizing, please see our Guide. If you have specific questions about the fit of an item or measurement guidelines, please email our customer care department at firstname.lastname@example.org, we normally respond within 48 hours.
ADDING ITEMS TO YOUR TOTE
On the product detail page, you may add an item to your tote by selecting your size and quantity needed. Then, to add the item to your tote, you will simply click the "Add To Tote" button.
PLACING AN ORDER
After you have added an item to your tote, you will be prompted to review your tote. Here, you may review all items in your tote, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your tote, you may either continue shopping or proceed to check out and place your order.
- Step 1
By clicking the "Check Out" button in your tote, you will be asked to either sign-in to your account or to click continue if you do not have an account.
- Step 2
If you do not have an account, you will be asked to enter your billing address information. If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step. Or, you may edit your shipping address to a different address by clicking edit.
- Step 3
Next choose which shipping method you would like to use for delivery.
- Step 4
To complete your order, simply confirm by reviewing the order totals and entering in your payment information. We accept Visa, MasterCard, Discover and FuturePay credit card payments as well as PayPal payments. Then click the "Complete Order" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details.
VERIFICATION AND SHIPPING
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
ORDER TRACKING & STATUS
TRACKING YOUR ORDER
If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”. If your order states “Pending”, your order has been received and is being processed by our warehouse. If your order has “Shipped”, you will see a delivery tracking number. If you do not have an account, please contact us at email@example.com. We will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready.
Please follow the instructions on the return form. The buyer is responsible for ALL shipping & handling fees for items returned to Lex & Mila. We do not refund shipping fees. Returns are usually processed within a week of arrival and may take 1-2 billing cycles for the refund to appear on your statement. You may also opt for store credit. If you are returning a gift, please make sure to note that you are returning a gift in the returns form. All gift returns will be refunded back into your Lex & Mila account as store credit only.
Lex & Mila Returns
Order # _________
P.O. BOX 1238
Garden Grove, CA 92843
All returned items must be unworn, unwashed merchandise with the tags attached within 30 days of receipt of purchase. Items that do not meet these criteria or are non-returnable, will be denied.
If you contact us and did not receive a reply, please check to see if our email is blocked. We normally reply within 48 hours.
The following items are non-returnable. Credit will not be issued for the following:
- All items purchased on sale.
- Intimates, hoisery, bodysuits and swimsuits
- Accessories: Hair and earrings
To purchase a gift card, simply click here and add to your tote. To begin, enter the recipient’s name, recipient’s email, your name and your email. You can also include an optional message. Then, choose an amount between $25.00 and $1,500. Finally, click the “Add to Tote” button.
All gift cards are delivered electronically via email. It will be emailed to the recipient within 1-2 business days. At this time, mailing cards to a physical address is not an option.
Please note that gift cards are non-refundable, and items returned from gift card purchases will be issued in store credit redeemable towards future purchases.
Lex & Mila uses the latest version of SSL to keep our customers information safe. In case you forget your password, we will email you a new temporary password. Upon receiving your new temporary password, you may change it by going to My Account.
Welcome to the Lex & Mila website, located at www.LexMila.com ("Lex & Mila," "we," "us" or "our"). Your use of this website and/or purchase of any products through this website constitute your agreement to the following Terms and Conditions. By accessing www.LexMila.com (the "Website"), you (the "User" or "you") represent and warrant that you have read, understood and agree to be bound by the following Terms and Conditions. You have the right, authority, and capacity to abide by this Agreement; and that you agree to comply with all applicable laws and regulations concerning your access and use of the website.
Lex & Mila reserves the right to update, change, modify or otherwise alter these Terms and Conditions at any time without prior notice. Such revisions shall be effective immediately upon notice, and any such notice may be given through any means, including but not limited to posting of the revised terms on the Website. It is your responsibility to review this Agreement for revisions and modifications that may affect your rights or obligations. You agree that you shall be bound by any such modifications to those terms. Any access or use of this website by you after notice of revisions shall constitute and be deemed your agreement to the revised terms. If you do not want to be bound by these Terms, do not use the Lex & Mila website.
These Terms are effective unless and until terminated by Lex & Mila. Lex & Mila may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorized to access Lex & Mila's website and the restrictions imposed on you with respect to the content and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination. Lex & Mila shall also have the right without notice and at any time to terminate the Website or any portion thereof, or any products or services offered through the Website, or to terminate any individual's right to access or use the Website or any portion thereof.
Ownership, Proprietary Information, and Intellectual Property
All text, images, photographs, logos, illustrations, descriptions, data and any other materials provided on the Website are collectively referred to as "Content." The Content may contain omissions, errors, or may be out of date. Lex & Mila reserves the right to change, delete, update or otherwise alter the Content at anytime without providing further notice. The Content is provided for informational purposes only and is not binding on Lex & Mila in any way except to the extent that it is specifically indicated to be so.
Unless otherwise noted, the design of the Site, the Site as a whole, and materials that are part of the Site (collectively, 'Contents') are copyrights, trademarks, trade dress, or other intellectual property owned, controlled, or licensed by Lex & Mila or its affiliates. The Contents, including its trademarks such as Lex & Mila and Lex & Mila and design may not be used by you for any commercial purpose without Lex & Mila written consent. All software used on this Site is the property of Lex & Mila or its software suppliers and protected by copyright laws and may not be used for any purpose by you. You agree not to change or delete any proprietary notices from materials printed or downloaded from the Site.
Linked Content & Third Parties
Third party content that is linked to or from the Website belongs to such third parties or users. Such linked use does not constitute sponsorship, endorsement or approval by Lex & Mila of such linked content. Linked sites are operated, controlled or maintained by their respective owners and Lex & Mila is not responsible for the content, security, policy, practices or availability of such linked sites. Links to other sites are provided for your convenience only. Accessing of such linked sites is at your own risk.
Lex & Mila may use services provided by persons or entities other than us ("Third Party" or "Third Parties"). We do not control these services and make no representations regarding, and are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any of such services. If you choose to access any Third Party site, you do so at your own risk. You are solely responsible for determining the extent to which you use any content at any Third Party websites. We ask that you notify us, if you believe we have provided a link to a site that contains infringing or illegal content or services. We will evelauate and determine weather to disable it. We are not responsible for the content, policy or practices of other sites operated by third parties and advise you to carefully inquire and understand them before providing any personal information.
All prices displayed on the Website are quoted in U.S. dollars. Lex & Mila reserves the right to restrict delivery to addresses within the United States. Shipping and handling fees and applicable sales/use tax will be added by Lex & Mila as necessary. Lex & Mila reserves the right to make changes to pricing and specifications without prior notice and without incurring any obligations to you. Products displayed on the Website are available while supplies last. An order receipt confirmation does not mean Lex & Mila have accepted your order. Lex & Mila may need information verification prior to order approval. Lex & Mila reserves the right at any time after receipt of your order to accept or decline your order, or any portion, even after your receipt of an order confirmation from Lex & Mila, for any reason. Lex & Mila reserves the right to limit the number of items ordered and to refuse service to any customer without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, Lex & Mila shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if the credit card has already been charged for the purchase and the order is cancelled, Lex & Mila shall promptly credit the credit card account in the amount of the incorrect price.
Comments by Users
Lex & Mila welcomes comments from users of its products, and on its blog. Any comments, feedback, notes, suggestions, thoughts, ideas, or other commentary or communications ("Comments") posted or sent to the website shall be and will remain the exclusive property of Lex & Mila. Submission of any Comments to the Website shall be deemed an assignment to Lex & Mila of all intellectual property rights, titles and interest in and to such Comments. Such Comments will not be treated as confidential information. Lex & Mila shall have all rights to use, reproduce, publish, distribute and otherwise disclose such Comments for any purpose without restriction without providing any compensation to you. In the event that you do not wish for Lex & Mila to use any of your comments, please do not submit such comments to Lex & Mila.
Unauthorized Use of the Website
You shall not use any automatic or manual conduct, device, process, software, program, algorithm, methodology or routine, including but not limited to a "robot," "spider" or other similar process or functionality to interfere or attempt to interfere with, or impose an unreasonable burden or load on, the operation of the website.
You shall not use the Website for any illegal, obscene, abusive, offensive, harassing, improper or objectionable purpose, to sell or offer to sell any goods or services, to conduct or forward surveys, contests, or chain letters, or for any purpose that is prohibited by the terms and conditions of this Agreement. Illegal and/or unauthorized uses of the Website, including, but not limited to, unauthorized framing of or linking to the website or unauthorized use of any robot, spider, or other automated device on the Website, will be investigated and will be subject to appropriate legal action, including, without limitation, civil, criminal, and injunctive redress.
Questions & Concerns
If you have questions or concerns related to the content of Lex & Mila wesbsite, please contact Lex & Mila at firstname.lastname@example.org or (714) 482-3991.
Disclaimer of Warranty
THIS SITE, ITS CONTENT, AND THE MATERIALS AND PRODUCTS ON THIS SITE ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, LEX & MILA HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Lex & Mila does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that the defects will be corrected, or that this Site or the server that makes the Site available are free of viruses or other harmful components. Lex & Mila does not make any warranties or representations regarding the use of the materials in this Site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitations of Liability
Use of the site is at your own risk. Neither Lex & Mila, nor any of its subsidiaries, affiliates, officers, or directors, nor any of its agents or any othe rparty involved in creating, producings, or delivering the site or its content are liable for any direct, indirec, punitive, incidental, special, consequential or other damages arising out of or in any way connected with the use of this site whether bases on contract, tort, strict liability or otherwiese, even if advised of the possibility of any such damages. Some states do not permit limitations or exclusions on warranties, the above limitations may not apply to you.
You agree to indemnify, defend and hold harmless Lex & Mila, its agents, distributors and affiliates, and their officers, directors, and employees from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, reasonable attorney's fees, resulting from your breach of any provision, or any warranty you provide, or otherwise arising in any way out of your use of the Website. You are responsible for protecting and not disclosing your user namea nd password to others.
LEX & MILA PRIVACY STATEMENT
This statement summarizes Lex & Mila's policies regarding personal information that may be collected or submitted to us through the Lex & Mila website of www.lexmila.com ("Website") or via any other means of collection.
Information We Collect & How We Use It
Lex & Mila require personal information from who visit our Website and purchase products on our Website including but not limited to, when you create a Lex & Mila account, make a purchase, communicate with us via social media, write a product review, create a wishlist, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site. These are currently the primary ways in which we gather information; however, we may also collect data through other ways in the future.
The types of personal information we may collect from you can vary according to the method through which it was attained. It may include, but is not limited to, your full name, email address, phone number, shipping address, billing information, company name, cookies, IP logs, billing name and address, credit card number, and other personal information. From time to time, we may also collect information regarding your use of the Website. You can choose not to give additional information by not entering it when asked or not using the Website. Not providing information may hinder you from using our Website.
You may update or remove your Personal Information by logging into your account. Information collected is used to provide and maintain the Website and is used at Lex & Mila's discretion. This Information can also be used to contact you to further discuss interest in our company, the services we provide, and to send information regarding Lex & Mila, its partners, its products and other activities such as promotions and events. You may be invited to receive email correspondence by providing an email address.
Lex & Mila may also email information on updates to the Website, newsletters, advertisements, or other correspondence. You have the opportunity to unsubscribe to any emails or mailings by clicking on an "unsubscribe" hyperlink.
We may use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. However, Lex & Mila accepts no responsibility for the unauthorized access of Personal Information held by Lex & Mila.
Why We Keep Your Personal Information Record
We keep a record of your transaction for business purposes or to enable us to respond to your concerns.
We may hold Personal Information for the following purposes but or not limited to accounting, sales record, administration, provide you with information regarding your account, respond to inquiries, promotions, competitions, redemptions and special offers.
We will from time to time require organizations outside Lex & Mila to provide a service for business purposes that is essential for us to operate and function. We take all steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy.
We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made, such as in responding to a court order, subpoena, or judicial proceeding as LexMila.com. In the event of a sale, merger, or transfer of some or all of LexMila.com's assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices regarding your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used
Lex & Mila is intended for users who are age 13 and older. Any users under the age of 13 are not permitted to enter any personal information to Lex & Mila. Any information entered from users under age will be promptly deleted. Please contact email@example.com if you believe we may have collected information from a person under the age of 13. LexMila.com is committed to protecting the privacy and safety of children who visit our Web sites. We never knowingly collect personal information online from children under the age of 13.
CALIFORNIA PRIVACY RIGHTS
Under California Law SB 27, once per year, California residents have the right to receive information about third parties with whom we have shared information about your family and yourself and a description of the categories therein, for their marketing purposes during the previous calendar year. To obtain this information from Lex & Mila, kindly send an email to firstname.lastname@example.org with the phrase "California Privacy Request" in the subject line, and in the body of the email provide us with your name, address and email address. We will respond to your California Privacy Request within thirty days of receiving such a request.
Lex & Mila
P.O. Box 1238
Garden Grove, CA 92843
Thank you for choosing LexMila.com!