The Return Policy
- All returns must be received within 21 days of purchase for domestic orders and 21 days receipt of purchase for international orders.
- All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
- Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
- Sale items cannot be returned, FINAL SALE. This also includes items purchased through a promotion code.
- All hair accessories, intimates, hosiery, bodysuits and swimsuits cannot be returned.
- Earrings are FINAL SALE items.
- If applicable, all items must be returned with their original tags and accessories. Such as belts, straps, brooches, etc.
The Return Process
- Returns are processed within 5-10 business days upon receipt of the package.
- Refunds are issued back to the credit card used to purchase the item or store credit.
- The buyer is responsible for all shipping fees.
- All returns will be inspected and Lex & Mila reserve the right to deny or refuse a full refund based on the return condition.
- Items that do not match our return policy above are subject to denial, store credit or only partial refund.
- Lex & Mila are not responsible for lost/stolen return packages without tracking number, we advise our customer to purchase deliver confirmation or shipping insurance.
Before filling out the return form, please read through our return policy first to make sure the items are eligible for a return.
- If eligible, please fill out the form and include it into your return package.
- Your package should be addressed to:
Lex & Mila RETURNS
P.O. Box 1238
Garden Grove, CA 92843